Retention

How to keep his client and be able to exactly meet his demand as he goes, knowing that his daily life is hunted every day through social media exchanges especially that the customer experience is almost accessible and transparent. The customer is now more likely than ever to suddenly change supplier and try a new adventure. How to keep it?

We have created a data mining service to allow an objective analysis of your data and to be able to establish reliable statistics of the behavior of your customers on the different channels.

The continuously updated data is thus communicated to our strategy department, which studies customer dissatisfaction in advance and plans the steps to follow and identify each customer's request. Our advisors are then briefed to lead the right speech at the right time and to build customer loyalty by proposing the right formula.